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Front Desk Agent

2 weeks ago

Calgary, Canada Wyndham Hotels & Resorts Full time

The franchised Wingate by Wyndham location in Calgary, Alberta is seeking a Front Desk Agent (Franchise) to join its team at the Wingate by Wyndham Calgary Airport.

**The Role**:
A Front Desk Agent plays a critical role in a hotel’s operations, as they are often the first point of contact for guests. Their responsibilities encompass a wide range of duties focused on providing excellent customer service and ensuring smooth operations at the front desk.

**What you'll do**:

- Performs check in and check out
- Drive the shuttle
- Update the reservation system with accurate guest details, preferences, and special requests
- Address guest inquiries and provide information about the hotel, local attractions, and services
- Resolve guest complaints and escalate issues to the appropriate department when necessary
- Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Ensure the safety and security of guests by following hotel procedures for key control and emergency situations

**You'll be successful if you have**:

- Customer Service Skills: A friendly and approachable attitude, with a commitment to providing exceptional service
- Communication: Strong verbal and written communication skills
- Problem-Solving: Ability to handle guest issues calmly and efficiently
- Multitasking: Ability to manage multiple tasks and priorities in a fast-paced environment
- Teamwork: Ability to work collaboratively with other departments
- Attention to Detail: Ensure accuracy in guest information and transactions

**Required Qualifications/Experience**:

- High school diploma or equivalent (required)
- Previous experience in a customer service role, preferably in hospitality (preferred)
- Knowledge of hotel operations and reservation systems (a plus)

**Brand**: Wingate by Wyndham
**Location**: Calgary, Alberta, Canada, 304
**Employment Status**: Part-time
**Pay**:$15.50 / hour

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.