Manager of Customer Service 1859

**Your role**:

- Supervise administrative operations and daily compliance of the Private Banking 1859 branch network.
- Lead a team of Banking Associates, receptionists, and administrative staff while structuring the activities of a team of Senior Private Bankers daily.
- Identify and cultivate business opportunities in the market, expanding the client base and contributing to the establishment of effective business development strategies. Attending client events & networking sessions.
- Oversee the seamless functioning of daily branch operations, including account management, cash management, securities transactions, receipt and delivery management, correspondence handling, scheduling, and staffing.
- Ensure a consistent Red Carpet client experience across the PB1859 network, maintaining operational quality and compliance standards in alignment with established policies and procedures.
- Communicate, uphold, and ensure compliance with administrative policies and procedures.
- Provide advisory input to the RVP regarding the performance and quality of work by the team of associates under your supervision.
- Contribute to the Bank's business development by fostering the development of effective policies, programs, and strategies. Work with RVP to lead office meetings and initiatives.
- Escalate, negotiate, and coordinate with various internal and external partners to resolve complaints and issues.
- Serve as a change agent in implementing special projects initiated by the Head Office.

**Your Team**:
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and management to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

**Prerequisites**:

- Bachelor's degree and a minimum of 5 -10 years of experience, including one year in a similar function or at least 1 year in personnel management combined with business development and customer service
- Experience in coaching, training personnel, and conflict resolution, an asset
- Excellent interpersonal and communication skills, with a strong ability to effectively articulate National Bank’s strategy and capabilities within the marketplace.

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us