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Front of House Manager

2 weeks ago

Regina, Canada Birminghams Vodka & Ale House Full time

**Responsibilities**:

- **Team Management**: Lead and supervise a diverse team of bartenders, servers, and support staff. Provide guidance, training, and support to ensure team cohesion and performance excellence.
- **Operational Oversight**: Ensure compliance with health and safety regulations and maintain cleanliness standards.
- **Customer Service Excellence**: Foster a customer-focused environment where exceptional service is a top priority. Handle customer inquiries, comments, and complaints in a professional and efficient manner.
- **Quality Control**: Maintain high standards of beverage quality, presentation, and service. Conduct regular inspections and quality assessments to uphold consistency.
- **Conflict Resolution**: Address and resolve conflicts or concerns among staff members or customers promptly and professionally. Foster a positive and inclusive work environment.
- **Regulatory Compliance**: Ensure adherence to all relevant laws, regulations, and licensing requirements. Stay informed about industry trends and best practices.

**Qualifications**:

- Excellent leadership, interpersonal, and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and handle challenging situations with a calm demeanor.
- Knowledge of beverage trends, mixology techniques, and industry best practices.
- Certification in safe food handling and responsible alcohol service preferred.

If you have a passion for hospitality and leadership, and you're ready to take on the challenge of managing a dynamic team in a bustling pub environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you

Pay: $17.00-$19.00 per hour

Additional pay:

- Tips

Schedule:

- Day shift
- Evening shift

Work Location: In person