Inside Sales Representative

**Job Summary**

**Responsibilities**
- Generate new and repeat sales related to Controls depot product offering. You may need to be present at job showings, follow in house procedures to issue estimates, tenders and proposals.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Provide quarterly sales forecast for key accounts and strategic manufacturer.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Setup and maintain customer files
- Identify trends in customer satisfaction or dissatisfaction
- Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications.
- Assist in the development and implementation sales presentations for customers and consultants.
- Visit consulting engineers on a regular basis to present Controls Depot solutions, with the purpose of obtaining Controls Depot specified on new opportunities.
- Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
- Accurately process customer transactions such as orders and quotes.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Communicate to the purchasing department unexpected increases or decreases in demand for products.
- You are accountable for the estimate and its accuracy. Be diligent with the shop drawing process and its issues dealt with in a timely matter.
- Present a professional image at all times to customers and vendors
- Continuous learning is very important for your success, a minimum of 40 hours of training is required annually from a accredited program or directly from a manufacturer. Copy of the training will be review during the annual performance review.
- Other operational task might be required from time to time such as helping with walk-in customer, store opening, shipping and receiving or other related duty.
- Other responsibilities as assigned by the Supervisor.

**Requirements**:

- Proven experience in inside sales or a similar role with a strong track record of achieving sales targets.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly.
- Strong negotiation skills with a focus on building long-term relationships with customers.
- Familiarity with business development strategies and techniques.
- Experience in technical sales is a plus but not required.
- Proficiency in using CRM software such as Salesforce for tracking sales activities.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- A passion for delivering outstanding customer service and exceeding client expectations.

Join us in driving growth and success through exceptional inside sales efforts

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Inside sales: 5 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2025-01-06