Application Specialist

JOB TITLE: Applications Specialist Department: Engineering and Technical Support Report to: VP of Engineering **Job Summary**: As an achievement-oriented individual, the Applications Specialist will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available. **CORE RESPONSIBILITIES** Provide Customer Service Excellence: - Communicate directly and pro-actively with customers and sales partners (engineering/sales/purchasing/logistics) - Provide technical support in the form of documentation, drawings, customer training, troubleshooting, and site visits and demonstrations if required. - Support after-sales activities: return/repair inquiries and troubleshooting Generate Quotations: - Obtain process conditions or equipment specifications to gain a better understanding of the customers control loop - Size and Select Valve Products and accessories to meet customer requirements by using SAMSON Valve sizing software while following SAMSON’s total cost of ownership approach - Generate commercial quotations for the proposed design using the ERP system and Pricing Guidelines - Ensure Solutions comply to all Pressure Vessel code regulations and other ANSI/ASME standards - Verify material compatibility and compliance to specification requirements - Focus on the use of inventory where applicable and coordinate delivery lead times when needed. - Collaborate with the Inside Sales Specialist and Regional Sales Managers to log all opportunities, activities, and correspondence using CRM software - Ensure proper documentation is stored as it relates to each specific order and all guidelines are complied with including order checking procedure and others Other Duties: - Perform QC Inspector Tasks including (order compliance sign-off, NCR reporting, CAPA/RCA) when necessary. - Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON - Adhere to SAMSON‘s Quality standards - Participate in all company required training - Other duties as assigned by management. **QUALIFICATIONS** - 1-2 years experience in industrial equipment technical sales (preferably valves or similar) - Post-Secondary Degree or Diploma from an accredited college or university in Process Control or Engineering, or equivalent post-secondary education - Knowledge on Process Control Industry Equipment and Fluid Dynamics principles - An energetic self-starter with the desire to achieve challenging objectives and think outside of the box - Advanced oral and written communication, including strong presentation skills - Strong Customer Service skills - Problem-solving skills and adaptability to deal with conflicts, setbacks, and change - Detail-oriented person with analytical ability and listening skills and an innovative problem-solver - Strong MS Office knowledge and computer skills - Ability to work in a team environment - Strong organizational skills to deal with occasional heavy workloads and multi-tasking - Prior experience in Inside Sales or Technical Sales is an asset Optional: - Experience with QC or QA tasks - An understanding of ISO 9001 structure and requirements - Experience with CRM and ERP software - Bilingualism (English and French) is an asset Description of the Work Environment: - Office, some time in the assembly and service shop, and warehouse Amount of Travel: - < 5% travel within Canada and/or International Work Schedule: - 8:30am to 5:00pm **ABOUT SAMSON** SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit our customers‘ requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance. Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market. Equal Opportunity Employer: SAMSON Controls, Inc., Canada is an equal opportunity emp