Application Specialist
2 weeks ago
Ecolab is currently seeking candidates for an Application Specialist role to support the Nalco Water Downstream business in Edmonton and Fort Saskatchewan, AB. If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts, and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.
What's in it For You:
- The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
- The ability to make an impact with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
What You Will Do:
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
- Assist Sales Representatives with plant surveys of prospective customers.
- Assist Sales Representatives with start-ups of new applications in both existing customers and new accounts.
- Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
- Engage in problem-solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
- Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
- Actively support innovations and technology in the strategic district accounts where you provide your support to District Sales Representatives.
Position Details:
- Territory will include travel in the Edmonton and Fort Saskatchewan areas with daily on-site customer support
- Some overnight travel may be required
Minimum Qualifications:
- Post Secondary diploma and related industry experience
- Must have a valid driver's license and acceptable motor vehicle record
- Able to travel to the US for training/meetings
- No immigration sponsorship is available for this position
Physical Demands:
- Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
Preferred Qualifications:
- Post Secondary diploma or degree in engineering or chemical technology
- Strong mechanical aptitude
- Practical computer application literacy including Microsoft Office, and the ability to learn internal business systems.
- Prior experience that required excellent communication skills, a strong work ethic and the ability to multitask.
- Experience in oil and gas industry preferred
- Previous Refinery/Petrochemical experience
- Water treatment or specialty chemical industry experience
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