Customer Service Associate

14 hours ago

Victoria, Canada E8M MANAGEMENT Full time

We’re a sales and business consulting firm with a heart for service. We are seeking an engaging Customer Service Associate in Victoria. The Customer Service Associate will provide friendly assistance will be crucial in helping customers navigate their new internet solutions with ease and confidence.

As a Customer Service Associate, you’re the friendly expert who makes better connections. Whether it’s a teen struggling with their new phone or a parent setting up Home Internet for remote school, the Customer Service Associate provides clear, cheerful support that builds trust and keeps households connected.

**Key Responsibilities of the Customer Service Associate**
- Engage directly with customers in face to face settings, guiding them through smartphones, wireless devices, and home internet solutions.
- Troubleshoot device setup, connectivity, and service concerns across our partners product suite, escalating advanced issues when necessary.
- Assist with activations, upgrades, and account updates while ensuring data accuracy, billing compliance, and secure documentation.
- Provide clear explanations of billing, promotions, and service agreements to reinforce transparency and build customer trust.
- Match customer needs with slaes solutions, emphasizing speed, reliability, and value across mobile and internet services.
- Collaborate with Customer Service Associates to align customer support with product launches, promotional campaigns, and retention initiatives.

**Minimum Qualifications of the Customer Service Associate**
- Experience in customer support or retail sales within telecommunications, wireless connectivity, or subscription‑based internet services is an asset.
- Strong communication and problem‑solving skills to explain smartphone plans, wireless device features, and internet solutions while building customer trust.
- Organized, proactive, and adaptable mindset with resilience to excel in fast‑paced service environments and consistently achieve performance goals.
- Proficiency in data platforms, Microsoft Office Suite, and digital tools to manage customer accounts, track service metrics, and ensure compliance with company standards.

Pay: $48,000.00-$58,000.00 per year

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

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