Cannabis Customer Service Associate

2 weeks ago

Victoria, Canada The Original FARM Full time

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Sales associate/Budtender reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:
**Customer Experience**:

- Drive the store sales through personal sales
- Expand the customer data base and build brand loyalty
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Address all customer concerns in a timely and empathetic manner
- Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures
- Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Maintain a positive team work environment

**Operational Efficiency**:

- Ensure compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
- Accuracy in worked time recording
- Accuracy and proficiency in cash management and use of POS system
- On going desire to learn and update oneself on the product knowledge

**Skills and Abilities Required**:

- Exceptional customer service skills
- Proven ability to work with retail operating systems
- Excellent verbal, written and interpersonal communication skills
- Strong work ethics
- Demonstrate critical thinking and logic
- Strong interpersonal skills with the ability to build a loyal client base
- Excellent time management skills
- Positive attitude
- Attention to detail
- Ability to lead a team as well as work as part of a team

**Additional pay**:

- Overtime pay
- Tips

**Benefits**:

- Flexible schedule
- Store discount

**Schedule**:

- Day shift
- Evening shift
- Weekends as needed

**Licence/Certification**:

- Selling It Right (required)

**Work Location**:

- In person

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