Customer Service Representative

7 days ago

Laval, Canada Entreprise A2Z Canada Inc. Full time

**Job Overview**

**Responsibilities**
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Utilize upselling techniques to promote additional products and services that meet customer needs.
- Maintain accurate records of customer interactions through data entry in our CRM system.
- Communicate effectively with customers to ensure their satisfaction and loyalty.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay informed about product offerings, promotions, and company policies to provide accurate information to customers.

**Experience**
- Previous experience in a customer service or sales role is preferred but not required.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in data entry with attention to detail.
- Demonstrated ability to analyze situations and provide effective solutions.
- Familiarity with phone etiquette and best practices in customer interactions.

Join us in creating memorable experiences for our customers while developing your skills in a supportive environment

**Job Types**: Full-time, Permanent

Pay: $16.10-$24.71 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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