Payroll Analyst

**Req Id**:426281

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Summary**:
**Key Responsibilities**:

- Team Leadership: Lead a team of payroll specialists by providing guidance, coaching, and performance management. Foster a positive work environment, promote teamwork, and encourage professional growth among team members.
- Payroll Operations: Oversee payroll projects and operations, with a special focus on annual processes, ensuring accurate and timely processing for a large employee base. This includes preparing and filing employee tax forms, submitting necessary government filings, ensuring compliance with tax regulations for the upcoming year, managing employee data, resolving discrepancies, and adhering to legal and regulatory requirements.
- Process Improvement: Continuously evaluate and improve payroll processes, systems, and procedures to optimize efficiency, accuracy, and compliance. Identify areas for automation and implement technology solutions to streamline payroll operations.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to track the performance of the payroll team. Analyze data and generate reports to identify trends, areas of improvement, and performance gaps. Develop action plans to address any identified issues and drive performance towards established goals.
- Customer Service: Ensure exceptional customer service delivery by monitoring the quality and efficiency of payroll services provided by the contact center team. Address customer inquiries, resolve escalated issues, and proactively identify opportunities to enhance customer satisfaction.
- Collaboration: Collaborate with cross-functional teams, such as Payroll, HR, Finance, and IT, to ensure alignment and integration of payroll processes and data. Regularly engage with government and regulatory parties. Participate in meetings, projects, and initiatives related to payroll system upgrades, regulatory changes, and process enhancements.
- Compliance and Risk Management: Stay updated on relevant labor laws, tax regulations, and industry best practices related to payroll processing. Ensure compliance with internal policies, procedures, and external regulatory requirements. Mitigate risks associated with payroll operations and maintain data confidentiality and security.

**Critical Qualifications**:

- Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field. Relevant professional certifications (e.g., Certified Payroll Manager) are a plus.
- Experience in managing payroll operations, with a focus on year-end activities, and leading teams in a unionised environment.
- Comprehensive knowledge of payroll processes, tax regulations, and employment legislation in Canada.
- Strong leadership abilities with a track record of building and developing high-performing teams.
- Excellent communication
skills, both verbal and written, with the ability to interact effectively with employees at all levels and customers.
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications**:

- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proficiency in payroll software and systems. Experience with SAP or other enterprise payroll systems is preferred.
- Demonstrated ability to drive process improvement initiatives and optimize operational efficiency.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
- Flexibility to adapt to changing business needs and work schedules as required.

**Additional Requirements**:
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