Service Department Administrator

2 days ago

Port Coquitlam, Canada DSL Ltd. Full time

**About DSL**

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you

**Why Join Our Team?**
- Competitive wage & health benefits
- Health Spending Account (Flex Spending Account or Health Spending Account) *
- 3 weeks paid vacation
- Strong company culture & core values
- RRSP matching program*
- Opportunity for advancement

*Applicable once eligibility requirements are met

**Position Summary**:
Reporting to the Vice President Service, this position is responsible to provide critical support to the Service Team by coordinating administrative functions, organizing cultural initiatives, and assisting with service-related business development. This role requires excellent organizational skills, a proactive mindset, and a passion for supporting team culture and customer satisfaction.

**Key Responsibilities**

**1. Culture & Events Planning**
- Manage and track the annual cultural budget
- Plan and execute year-end parties and celebrations
- Coordinate cultural and employee engagement events throughout the year

**2. Service Business Development Support**
- Prepare, review, and execute customer program agreements and assist with onboarding
- Assist with the development of service-related newsletter content

**3. Service Lead Generation & Qualification**:

- Manage incoming leads via the programs mailbox, ensuring prompt routing to the appropriate team member
- Promote and sell service related products and programs (AIO, PM, etc)

**4. Meeting Preparation & Coordination**
- Create and distribute meeting agendas and supporting documents
- Coordinate logistics such as room rentals, meals and travel for meeting attendees

**5. Service Administration Support**
- Provide administrative support to the Service Leadership Team
- Assist the Service Team in proactively resolving customer concerns and issues

**What you’ll need**:

- Minimum High School Diploma
- Completion of a post-secondary education as an asset
- Excellent interpersonal, written, and oral communication skills
- Ability to exercise flexibility, initiative, good judgment and discretion
- Ability to multitask in a fast-paced environment
- Detail oriented, accuracy, timeliness, and possess excellent problem-solving skills
- Ability to learn and navigate new software quickly

**Benefits**:

- Company events
- Dental care
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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