Design & Showroom Manager

**ABOUT RGO**

Creating places that help people work better, be inspired, and accomplish more.

RGO is a private owned business with locations in Calgary, Canmore, and Edmonton. We were founded in 1966 Calgary with roots selling typewriters Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest of our kind in Western Canada, offering total interior solutions with the widest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters and we want our clients to efficiently operate a modern office, whether it’s a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for hands on service and dedication to quality, we are looking for an individual who aligns with our core values to create great work experiences for our clients, our partners, and our people.

**THE OPPORTUNITY**

Get to be a part of the RGO team that has been recognized as a Great Place to Work at one of Canada’s Best Managed Companies by joining us as Design & Showroom Manager. Reporting to the Vice President of Furniture, the primary function of this role is to provide leadership and oversight to the Furniture Design team.

**WHAT YOU WILL DO**

**Leadership**
- Motivate, engage, and lead the development of the Design team
- Recruit, hire and onboard Design team members
- Conduct performance reviews for direct reports
- Coach staff on strategies for handling work effectively and efficiently
- Distribute assignment of work to team members and manage overall workload priorities
- Identify training requirements for staff, new products, or updates to existing product lines
- Create training programs and schedules that streamline the onboarding experience and enable design members to contribute faster
- Participate in the exploration of how technologies can be used to advance deliverables
- Conduct or coordinate Hedberg and CET training as required
- Participate in training as required, including conferences, webinars and other informative sessions about products/manufacturers
- Ensure turnaround design times are on schedule
- Oversee the time sheet process as it relates to the activities performed by the design team
- Track and approve banked time
- Approve appropriate usage of time off requests, and manage the time-off coverage strategy

**Quality Management & Workflow**
- Work with A&D Liaison on 3rd party design collaborations
- Evaluate latest releases of AutoCAD and CET software and ensure software is up to date
- Continuously establish, implement, and maintain appropriate standards and protocols related to drawings
- Work with Design team to collaborate with sales in providing constructive solutions resulting in efficient and cost-effective results for end user clients
- Design to take the lead on the “specials” process communicating with the manufacturers.
- Lead / participate in “live design” opportunities with external designers / architects /clients

**Design (Approximately 40% of position)**
- Provide furniture layouts with accurate specifications for sales team
- Provide furniture installation packages and review drawings with project coordinators and provide inventory when required for furniture reconfigurations
- Provide drawings/specifications, 3D renderings and other necessary documents for projects and tenders using AutoCAD, CAP and CET
- Provide sample/finish boards for presentations
- Work with inventory lists to ensure that client inventories are being utilized

**Showroom**
- Assist in creating a forward-thinking environment to introduce customers to RGO and our expertise
- Ensure a thought-out working showroom to support the day-to-day tasks of our team in its various roles
- Work with Steelcase and open line vendors to procure product that best illustrates our capabilities and furniture trends
- Oversee the furniture materials library resources
- Coordinate the set-up and reconfiguration of internal staff workspaces

**WHAT YOU WILL BRING**
- Post-secondary education in Interior Design, Interior Design Technologies, or Architectural Technologies
- Minimum 5+ years of Commercial Design / Space Planning experience
- Previous management or leadership experience is preferred
- Experience working in SharePoint and MS Teams is an asset
- Prior track record of achievement in positions with significant accountability
- Strong communicator who can comfortably represent RGO at sales and design meetings
- Excellent problem solver who anticipates issues and develops resolutions
- Decisive leader who can gather information and determine appropriate solutions
- Adept trainer who can impart knowledge to more junior employees while coaching and mentoring
- Initiative, ability to think critically and act logically in evaluating situations and generating required steps to ensure success
- Ability to create positive relationsh