Operational Systems Support Team Leader

2 weeks ago

PointeClaire, Canada Ocado Group Full time

Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the US to help redefine the grocery customer experience through the adoption of the centralised, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. What You Will Do: Within this role you will have a unique perspective, more than anyone else working within a warehouse for Ocado, as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. This role will require you to use technical and operational awareness ensuring effective management of incidents and to communicate with a range of stakeholders. This role will be at the centre of client operations. The objective of this role is to ensure relevant business systems are fully operational ensuring an efficient service to Ocado’s customers and clients and to avoid or minimise any impact to customers following system outages or incidents. To achieve this you will be managing an onsite team of Operational Systems Support Specialists. As our Operational Systems Support Team Lead, your day-to-day responsibilities could include: - Monitoring business systems operations - Managing a team of on site systems support specialists to ensure effective coverage of services by the team. - Escalation point for the on site OSS team and for the business. - Ensuring the health & safety of staff within your team. - Initial point of contact for client operational teams and a conduit into Engineering Ops and technology.

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