Virtual Implementation Specialist

**Who We Are**

CDK develops, implements, and supports innovative dealer management software and data solutions that help increase lasting profitability across dealership operations. We help dealers automate non-revenue generating activities, track operations, and improve profits by assisting dealers manage their parts, service, sales, storage, customer relationship management (CRM), and rentals through our proprietary software. Our solutions are designed to help manage dealer operations by tracking and storing data from every department and delivering information that will assist dealerships in making successful business decisions. Our CRMs help the separate departments in a dealership function smoothly together by creating a central data warehouse for inventory levels, ordering, services, and customer information.

**Virtual Implementation Consultant - Heavy Equipment Division**

**_ This role is 100% remote and the applicant can be located anywhere in the US or Canada._**

**Essential Duties and Responsibilities**:

- Consults with dealership department management to review data, setups, configuration, and mappings
- Customizes and implements **CDK IntelliDealer** software to support dealership onboarding to a new Dealer Management System
- Facilitates and delivers a remote verification seminar to ensure client understanding of mappings, data workflow, and validate setups
- Updates key install and preparation information in Salesforce, monitors assignments, and updates the project manager and leadership as applicable
- Performs other related duties as assigned.

**Supervision Received / Independence of Action**:

- Work is performed under general supervision.
- Installation and training is completed independently and reviewed and measured for overall accuracy and effectiveness.

**Service Quality**:

- Answers all install questions based upon dealer best practices. Presents alternatives and recommendations where appropriate.
- Completes installation of assigned product set within established productivity and quality standards.
- Ability to effectively train dealership personnel.

**Accountability / Decision Making**:

- Ability to recognize critical situations, make decisions, and take actions. Informs management when necessary.
- Takes responsibility for the outcome of assigned duties and installs.

**Qualifications & Job Requirements**
- Minimum 1 years or more of relevant experience; **preferably in Heavy Equipment.**:

- Must have accounting practical knowledge or experience
- Excellent technical troubleshooting skills, operating system knowledge,
- Excellent written, interpersonal, and customer service communication skills.
- Experience and confidence in virtual customer facing contact.
- Excellent organization and multitasking skills.
- Ability to work well and collaborate with other departments.
- Ability to learn quickly and focus on process improvements.
- Must be able to work independently and in a team environment.
- Occasional travel is typically 1 or 2 weeks per year to represent CDK at large shows and strategic dealers.

**Preferred Attributes & Qualifications**
- Experience with Heavy Equipment industry specific Dealer Management Software.
- Experience working with dealerships or in a dealership preferred
- Experience using Salesforce.
- Experience using SQL, excel, data, and spreadsheets

**Salary Pay** - 70k - 75k base + 7% AIP bonus

**________________________________________**

CDK is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include an annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

- Paid Time Off (PTO)
- 401K Matching Program
- Education & Tuition Assistance

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves