Implementation Specialist

About the Role: Grade Level (for internal use): 09 This is a temporary assignment expected to last up to five months from the date of hire. As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders. Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source Obtain customer data, ingest it into our systems, and quality check for expected functionality Become a subject matter expert in the DMS and data extraction topics Own and manage the implementation of Mastermind’s Digital offerings Query and extract data using common computer languages Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements Proactively recognize and address setbacks and risks to expectations and elevate as required Own the initial and ongoing data quality of assigned customers Prioritize and manage concurrent work streams with minimal supervision A Successful Implementation Specialist will be: Proactive and accountable Customer centric Coachable, collaborative and solutions oriented A clear and succinct communicator (both written and verbal) An individual who enjoys process and mastery of technical detail Agile Minimum Requirements: 2+ years' relevant professional experience Bachelor's Degree preferred Customer facing experience preferred Comfortable with technology, and an understanding of process-based tools Proficient user of Microsoft Excel Proficiency with SQL Preferred Qualifications: Auto industry experience or auto databases Salesforce.com experience Customer or functional project management experience Facebook Business Manager experience Where you will be: This position is based in our London, Ontario office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office. Right to work requirements: This role is limited for candidates with indefinite right to work within Canada. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster. Describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - #J-18808-Ljbffr