Assessment Services Specialist

NAIT’s Learning Services team is seeking a motivated, adaptable, and service-oriented individual to join our Assessment Services team.

If you are eager to contribute to academic excellence at NAIT and work within a dynamic team environment, we encourage you to apply.

**Key Responsibilities**:

- Coordinate and administer exam services and accommodations for students with disabilities, ensuring compliance with relevant legislation and NAIT policies and procedures.
- Manage the scheduling and administration of exams across multiple campuses and formats, maintaining an up-to-date database of invigilators.
- Oversee exam integrity, security, and adherence to procedures, including invigilation and technical support for assistive technologies.
- Facilitate the acquisition, production, and maintenance of alternate format exams and course materials in accordance with accessibility standards.
- Act as a primary contact for inquiries related to Assessment Services, offering guidance to students, instructors, and external partners on schedules, policies, and procedures.
- Collaborate with academic departments to coordinate and schedule on-campus, off-campus, and online course assessments.
- Maintain accurate records of examination activities in compliance with FOIP standards, supporting institutional reporting, audits, and regulatory requirements.
- Address exam-related conflicts and concerns with professionalism and empathy, ensuring timely resolutions for students and staff.
- Perform administrative tasks, including managing confidential data, maintaining files, requisitioning resources, and preparing reports for third-party and government stakeholders.
- Support standardized testing processes, such as IELTS, ensuring compliance with institutional and external standards.
- Engage in professional development and perform additional responsibilities as required by operational needs.

**Skills & Abilities**:

- Strong organizational skills with the ability to manage complex schedules, maintain accurate records, and coordinate multiple tasks across campuses and partners.
- Attention to detail ensuring accuracy in exam delivery, documentation, and compliance with institutional policies and accessibility standards.
- Technical proficiency with knowledge and skills with databases, learning management systems, and student administration systems such as PeopleSoft.
- Skilled in using assistive technologies (e.g. TextHelp-Read&Write), exam invigilation software, and general office software to support assessment services.
- Problem-solving and critical thinking with the ability to resolve exam-related conflicts, troubleshoot technical issues, and resolve student and staff concerns effectively.
- Strong interpersonal and communication skills to deliver clear, empathetic, and professional communication to students, staff, and external partners.
- Demonstrate professional integrity and discretion in handling confidential student information and adhering to FOIP standards and Assessment Services procedures.
- Good understanding of learning challenges encountered by students and the Alberta Human Rights legislation and Duty to Accommodate
- Work effectively in a dynamic academic environment, collaborating with diverse NAIT departments, students, staff, and external partners.

**Qualifications**:

- Minimum post-secondary diploma, preferably in Business Administration or Office Management.
- 2+ years of related experience in an administrative capacity.
- Preference is given for experience in a post-secondary environment, specifically within assessment or exam services.
- Equivalencies may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $48,257.04 - $62,451.48 annually, plus a comprehensive benefits package. (Classification - Administrative Support V).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote p