Bilingual Inside Sales Representative

**Who we are**:
4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet Employer **(2020, 2021), **Canada’s Safest Employers - Logistics & Supply Chai**n (2020, 2021) and certified as a **Great Place to Work.** As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

**What we Offer**:

- Competitive Compensation
- Benefits (Medical, Dental, Vision, etc.)
- Paid Health Spending Account
- Paid Time Off
- RRSP Matching Program (optional)
- Employee Share Purchase Plan (optional)
- Life & Critical Illness Insurance (optional)
- Paid Employee Family Assistance Program

**This position will be working remotely. Flexible on location.**

**Must be bilingual in French and English.**

**Job Summary**:
**Major Job Functions**:

- Contacting a portfolio for Quebec and Eastern Canada.
- Meet and exceed daily and monthly activity targets for Client Care Calls
- Meet and exceed monthly and annual Existing Business threshold on existing business within their portfolio
- Contacts C customers to establish and maintain relationships via client care calls and providing support as required.
- Focus on growing wallet size for C customers.
- Build and maintain a knowledge base to become an expert on 4Refuel capabilities and services. Study our value proposition as part of your sales presentation
- Adheres to 4Refuel Canada sales process by maintaining an active sales pipeline for C accounts.
- Utilize CRM to track all pertinent information related to the opportunity and effectively manage lead generation in assigned territory
- Participates in training opportunities to enhance and maintain personal and service offering knowledge. Participate in ongoing improvements to call scripting, objection handling, client care and time management.
- Other duties, relevant to the position, shall be assigned as required.

**Specific Skills**:

- Must be bilingual in French and English, both verbal and written
- Strategic sales capabilities which support selling to the C-Level of small businesses, balanced with tactical skills for a fast-paced, high volume lead follow-up environment
- Ability to build strong rapport, establish trust and credibility through a consultative approach, and balance assertive sales follow-up without being overly aggressive
- A self-starter who can effectively work within a strong team culture
- A technical aptitude
- Basic research skills required.
- Effective communication skills to provide beneficial recommendations to solve client related issues related to invoicing, pricing and service.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Able to build and maintain lasting relationships with corporate departments, key external stakeholders.
- Excellent time and project management skills.
- Proven ability to build strong working relationships.
- Attention to detail in all areas of work.
- Strong problem identification and problem resolution skills.
- Ability to interpret and implement company policies and procedures
- You will be highly motivated, energetic and seek the challenges & rewards of supporting a great value add service & reaching your potential, we would like to hear from you This is a unique opportunity to work in a rapidly growing, fast-paced organization with a seasoned management team who have been there before. We offer a casual work environment, competitive compensation, and a comprehensive benefits package.

**Knowledge**:

- Proficient in Microsoft Programs.
- Prior experience with a CRM program is an asset

**Accountability**:

- Ensure accurate pricing and service charges are provided and discussed with customers.
- Ensure all documentation required for new account setups is submitted accurately into database.
- Ensure all client concerns are actioned with urgency.

**Education & Experience**:

- Secondary School Diploma required.
- One to two years’ experience in value-add, solution-based selling or related direct sales background with proven history of quota over achievement
- Experience selling value add business solutions via telephone

**Job Types**: Full-time, Permanent

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**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Inside sales: 1 year (required)