Customer Operations Associate

**Job Details**

**Be part of the future Let's Build a better Tomorrow Together**

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference

**What we offer**
- Competitive Pay
- Extensive Training with Best-in-Industry Resources
- Career Advancement Opportunities across Business and Geographies
- Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
- Encouraging, supportive, and collaborative team environment

**What you will do**

Reporting to the Complex Security Branch Manager for Central Alberta, will track and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back up customer call handling, as needed. Provides administrative, day to day support in the operational areas. Position based in Edmonton

**How you will do it**
- Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues, as appropriate.
- Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions.
- Performs necessary cost transfers.
- Prepare and submit billings.
- Completes any additional documentation required for billing, i.e. certified payroll.
- Reconciliation of accounts payable exceptions as necessary.
- Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
- Research, resolves, or escalates accounts receivable disputes as outlined in the escalation process.
- Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
- If needed, will interact with Customer to resolve receivable issues.
- Processes invoice credits and rebills, as necessary.
- Proactively contacts customers ensure customer satisfaction and a commitment to pay.
- Maintains notes within appropriate systems.
- Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
- Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.
- Provide additional operations administration support, as required.

**Required**
- **_Not a Remote position, must live local and will report to the office. _**
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. **Johnson Controls listed in Forbes Best Employers for Diversity**

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