Customer Experience Associate
2 weeks ago
Overview TD Canada Trust is seeking a Customer Experience Associate in Edmonton, Alberta. The role focuses on delivering a positive customer experience by understanding customer needs and providing banking solutions. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fast-paced environment Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner About TD TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. TD delivers customer experiences to millions of households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is committed to being a leader in customer experience and supports ongoing learning and development for colleagues. Our Total Rewards Package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward programs. Learn more about opportunities for growth and development at TD. Additional Information Please note that this job opportunity is subject to provincial regulation for employment purposes. Regulations may vary by province or territory within Canada. TD offers accommodation to applicants as needed during the interview process. #J-18808-Ljbffr
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Edmonton, Alberta, Canada TD Full time $23 - $28Work Location:Edmonton, Alberta, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have...
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2 weeks ago
Edmonton, Alberta, Canada TD Securities Full timeWork Location:Edmonton, Alberta, Canada*Hours:*18.75*Line Of Business:*Personal & Commercial Banking*Pay Details:*$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...
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1 week ago
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1 week ago
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