Customer Service Agent
2 weeks ago
**About Us**:
FairShare Sport Club is a community-driven organization that promotes physical activity, teamwork, and social interaction among its members. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent.
**Job Summary**:
**Responsibilities**:
- Respond to inquiries and resolve issues in a timely and professional manner
- Provide information about our programs and services, including membership options, facility hours, and program schedules
- Process membership sales, program registrations, and other transactions accurately and efficiently
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with other departments to resolve issues and improve customer satisfaction
- Participate in ongoing training and professional development to stay up-to-date on our programs and services
**Requirements**:
- 1-2 years of experience in customer service or a related field
- High school diploma or equivalent required; post-secondary education an asset
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong problem-solving and conflict resolution skills
- Proficiency in Microsoft Office and ability to learn new software systems
**What We Offer**:
- Opportunities for professional growth and development
- A fun and dynamic work environment with a passionate team
- Free membership to our sports club, including access to facilities and programs
- Discounts on programs and services
- Recognition and reward programs for outstanding performance
**Job Types**: Full-time, Part-time, Permanent
Pay: $20.90-$24.71 per hour
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Retention bonus
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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