Customer Service Agent

2 weeks ago

Richmond, Canada Central Mountain Air Full time

Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking an enthusiastic, customer-focused individual to join our Customer Service Agent team in Vancouver, BC This is a **full-time** position, offering the opportunity to be part of a dedicated team committed to excellence in aviation. In this role, you will work alongside crew members and ground agents to escort and board passengers, take reservations, and ensure baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.

**Responsibilities**:

- Check-in and greeting passengers, taking reservations and handling payments (when necessary)
- Responding to passenger inquiries
- Assisting passengers with disabilities during deplaning and enplaning
- Processing baggage and cargo
- Gate operations and flight closure, communicating load counts to flight crews
- Ability to lift up to 50 lbs.
- Other duties as assigned

**Job Requirements**
- Superior customer service skills
- Good communication and interpersonal skills
- Ability to work independently as well as in a team environment
- Ability to work flexible hours, including split shifts and weekend coverage
- Willingness to work outside in adverse weather conditions
- Good computer skills
- A positive attitude with the ability to be flexible
- Must be able to obtain and retain an Airport RAIC

**Benefits of Working at Central Mountain Air**
- Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance
- Group Retirement RRSP contribution matching program
- Corporate rates with Good Life Fitness
- Competitive sick and personal leave benefits
- Employee Family Assistance Program

**Travel Benefits**
- Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)
- Free cargo shipping for employees on CMA flights
- Standby travel for employees and eligible family members on other airlines around the world
- Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays.
- Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know._

Expected hours: 32 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

Ability to commute/relocate:

- Richmond, BC V7B 1B5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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