Customer Service

3 days ago

Etobicoke, Canada Gambles Ontario Produce Full time

**Attention Sales and Customer Service Super-Stars**

Are you a customer-oriented individual with high attention to detail? Are you interested in getting your foot in the door at a growing and successful company? Do you thrive in a fast-paced, team-oriented environment? Are you interested in learning about Supply Chain, Sales or the Produce Industry?

If you’ve answered yes to any of the above, then Gambles might be the right fit for you

**Who are we?**

**Why Gambles?**

Our people are the backbone of our business, which is why we are continuously looking to develop our people and bring super-stars onto our team We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow

Plus, we have a stellar Social Committee that works to plan fun events and activities to support our culture at Gambles At Gambles you won’t just get a job, you’ll get a second family.

As an Inside Sales and Customer Service Representative, you will work alongside a close-knit team reporting to the Account and Inside Sales Manager at the Ontario Food Terminal located in Etobicoke at 165 Queensway.

**Key Responsibilities**

Sales and Customer Service (60%):

- Investigate/Resolve customer complaints
- Support key account management by effectively communicating with customers through all appropriate methods (verbal, listening, writing, presenting)
- Review product availability and inventory

Replenishment (25%)
- Complete daily allocations of customer orders
- Purchasing local commodities
- Communicate and work with buyers to meet customer product demand
- Monitor Daily Sales and Inventory
- Manage Daily/Weekly Pricing reports

Pricing (10%)
- Update electronic flyers
- Manual pricing and code adjustments
- Review and manually update special pricing per order
- Communicate pricing, specials and flyers
- Print and distribute daily pricing lists

Special Projects (5%)
- Other tasks as assigned

Qualifications and Personal Attributes
- Strong English communication skills are a must (written and verbal)
- Demonstrated Customer Service experience and skills
- Demonstrated ability to work in a team environment
- Demonstrated ability to work independently and take initiative to complete daily tasks
- Strong organization and time management skills
- Experience in roles requiring high attention to detail skills
- Working knowledge of Microsoft Word, Excel, and Outlook
- Ability to changing priorities and environments
- Comfortable working in a fast-paced environment
- Professional and personable to represent our Gambles brand to our customers

We want to learn more about you if
- You have knowledge of the fresh produce industry
- You have a post-secondary education in a related field

Please note that Gambles Ontario Produce Inc., is an equal opportunity employer located in a heritage building with our main office at 165 The Queensway, Suite 240. During the recruitment process, if you require any accommodation, please notify a member of the People Development team.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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