Customer Service
2 weeks ago
**Overview**
**Duties**
- Provide accurate information regarding products and services while assisting customers with their needs.
- Perform data entry tasks to maintain up-to-date customer records and documentation.
- Utilize upselling techniques to promote additional products or services that may benefit the customer.
- Analyze customer feedback and provide insights for service improvement.
- Maintain professionalism in all interactions, demonstrating excellent phone etiquette.
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.
**Qualifications**
- Previous experience in customer service or sales is preferred.
- Strong communication skills with the ability to convey information clearly and effectively.
- Proficiency in data entry with attention to detail.
- Bilingual or multilingual capabilities, especially in English and Spanish, are highly desirable.
- Ability to analyze situations and provide appropriate solutions quickly.
- Familiarity with upselling techniques is a plus.
- A positive attitude and a commitment to delivering outstanding service. Join us in creating memorable experiences for our customers while developing your skills in a supportive environment
**Job Types**: Full-time, Part-time
Pay: $17.20-$20.00 per hour
Work Location: In person
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