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Bilingual Retail Finance Asset Performance
2 weeks ago
**Summary of Responsibilities**
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
**Key Duties & Responsibilities**
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
- Collaborate with team members to optimize department efficiency and the customer experience.
**Education Requirements and/or Experience Requirements**
- **Degree/Diploma**:Minimum - 3 Year Diploma
- **Program of Study**:General
- **Years of Experience**:3 to 5 years
- **Type of Experience**:Collection role for asset-backed loans
**Skills & Abilities**
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
- Strong analytical skills
- Bilingual (English and French)
Yamaha Motor Canada is committed to providing and maintaining a safe and healthy workplace for our employees and their families, our customers, dealers, visitors, and vendors. Yamaha Motor Canada has a COVID-19 Vaccination Policy which requires all our employees to be fully vaccinated in order to visit/work out of our office and/or other required settings in the course of their duties (such as dealer sites or third-party venues). This policy will comply with all applicable laws and is based on guidance from the Public Health Agency of Canada and provincial health authorities and local requirements.
Title: Bilingual Retail Finance Asset Performance Coordinator
Status: 1 year contract
Department: YMFCA
Reports to: Team Lead, Asset Performance
Location: Toronto or Remote
