Bilingual Retail Finance Customer Care Coordinator

3 weeks ago

Toronto, Canada Yamaha Motor Canada Ltd. Full time

Bilingual Retail Finance Customer Care Coordinator

Date Posted: February 26, 2025

Position Information

Title: Bilingual Retail Finance Customer Care Coordinator

Status: 1 Year Contract

Department: YMFCA

Reports to: Team Lead, Customer Experience

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational products to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor products to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values: “Be Inclusive”, “Think Customer”, “Own it”, “Innovate Now”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Job Responsibilities
Handle Inbound/Outbound Yamaha Financial Service customer calls daily. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.

Key Duties & Responsibilities

- Handle Inbound/Outbound call/email/text messages with a customer-centric mindset. Record all account maintenance activities in Yamaha Financial Service’s dedicated system of record.
- Handle After Call Work (ACW) activities.
- Participate in special projects as required.

Education Requirements and/or Experience Requirements

- Degree/Diploma: Minimum – High School Diploma
- Program of Study: General
- Years of Experience: 3 to 5 years
- Type of Experience: Financial services call center experience

Skills & Abilities

- Superior organizational skills and ability to multitask.
- Strong negotiation skills.
- Efficient in following processes.
- Excellent time management skills.
- Professional phone etiquette.
- High emotional IQ.
- Team player.
- Available for a 5-day week with varying rotating shifts including Saturday availability.
- Strong analytical skills and detail-oriented.
- Bilingual (English and French) is required.

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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