Team Lead, Client Experience
6 days ago
**Job ID**: 235561
**Store Name/Number**: BC-Guildford Town Center (0580)
**Address**: 10355 152 Street, Surrey, BC V3R 7C1, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular
**You’ll love working here**
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- ** Client Experience. **Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- ** Embracing Innovation. **Support all World selling cast being properly trained in all Client Interactive Technology.
- ** Event Management. **Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- ** Performance Assessment & Development. **Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- ** Entrepreneurial Spirit. **Demonstrate a strong understanding of the store’s sales performance and business opportunities.
**We’d love to hear from you if**
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
The compensation ranges between CAD$21.75 - CAD$25.60. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
-
Team Lead, Client Services
11 hours ago
Surrey, Canada Sephora Full time**Job ID**: 245224 **Store Name/Number**: BC-Grandview Corners (1532) **Address**: 2428 160 St Unit #20, Surrey, BC V3Z 0C8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....
-
Client Experience Ambassador
2 weeks ago
Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full timeClient Experience Ambassador Join NeuroPeak Physiotherapy & Performance Centre as a Client Experience Ambassador. In this role you manage the overall client experience and support clinic operations. About the role You’ll be the heartbeat of the client experience – the first smile, steady support, and organizational powerhouse that keeps the clinic...
-
Client Experience Ambassador
2 weeks ago
Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full timeClient Experience Ambassador Join NeuroPeak Physiotherapy & Performance Centre as a Client Experience Ambassador. In this role you manage the overall client experience and support clinic operations. About the role You’ll be the heartbeat of the client experience – the first smile, steady support, and organizational powerhouse that keeps the clinic...
-
Client Experience
2 weeks ago
Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full timeA healthcare and wellness facility in Surrey is seeking a Client Experience Ambassador to enhance client interactions and support clinic operations. The ideal candidate has over 2 years of customer service experience, strong communication skills, and proficiency in Jane software. This full-time position offers a competitive hourly rate and various benefits...
-
Client Experience
2 weeks ago
Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full timeA healthcare and wellness facility in Surrey is seeking a Client Experience Ambassador to enhance client interactions and support clinic operations. The ideal candidate has over 2 years of customer service experience, strong communication skills, and proficiency in Jane software. This full-time position offers a competitive hourly rate and various benefits...
-
Guest Experience Lead
2 weeks ago
Surrey, Canada lululemon Full timeA leading performance apparel company is looking for an Assistant Manager, Guest Experience in Surrey, Canada. This role is pivotal in leading the team to provide outstanding guest service while fostering an inclusive environment. Candidates should have at least one year of leadership and people management experience. The compensation ranges from $25.77 to...
-
Guest Experience Lead
3 weeks ago
Surrey, Canada lululemon Full timeA leading performance apparel company is looking for an Assistant Manager, Guest Experience in Surrey, Canada. This role is pivotal in leading the team to provide outstanding guest service while fostering an inclusive environment. Candidates should have at least one year of leadership and people management experience. The compensation ranges from $25.77 to...
-
Client Experience Ambassador
1 week ago
Surrey, British Columbia, Canada NeuroPeak Physiotherapy and Performance Centre Full time $83,000 - $104,000 per yearLooking for a role that actually means something? This isn't your typical front desk job. At NeuroPeak, you'll be the heartbeat of the client experience - the first smile, the steady support, the organizational powerhouse that helps our clinic run at a high-performance level. If you're passionate about people, excellence, and being part of something truly...
-
Surrey, Canada Rogers Communications, Inc. Full timeA leading communications company in Metro Vancouver is seeking an Assistant Store Manager to enhance customer experiences and lead a retail team. Responsibilities include driving customer interactions, coaching team members, and engaging with the community. Ideal candidates are passionate about technology and possess strong leadership skills. This position...
-
Surrey, Canada Rogers Communications, Inc. Full timeA leading communications company in Metro Vancouver is seeking an Assistant Store Manager to enhance customer experiences and lead a retail team. Responsibilities include driving customer interactions, coaching team members, and engaging with the community. Ideal candidates are passionate about technology and possess strong leadership skills. This position...
