Client Experience Ambassador

2 weeks ago

Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full time

Client Experience Ambassador Join NeuroPeak Physiotherapy & Performance Centre as a Client Experience Ambassador. In this role you manage the overall client experience and support clinic operations. About the role You’ll be the heartbeat of the client experience – the first smile, steady support, and organizational powerhouse that keeps the clinic running at high performance. This is not a typical front desk role. Location Surrey, British Columbia, Canada Key responsibilities Deliver an exceptional, compassionate experience for every client — in person, by phone, or online. Support clinic operations and lead internal projects that matter. Coordinate clinician schedules and appointments with precision. Manage third‑party billing (ICBC, WSBC, etc.) and support A/R workflows. Process payments and ensure smooth, accurate financial transactions. Keep the clinic organized, compliant, welcoming, and running at its best. What you bring 2+ years in healthcare, customer service, or hospitality. Strong communication and emotional intelligence. Organized, detail‑focused, and proactive. A calm, professional presence, even on busy days. Experience with Jane. Familiarity with ICBC/WSBC or neuro populations. Understanding of billing or accounts receivable. A natural drive to improve systems and elevate experiences. Compensation & benefits Pay: CA$22.50–CA$26.00 per hour (based on experience) Benefits: Extended health & dental, LTD + life insurance. Perks: Free on‑site parking, access to cutting‑edge neuro technology, collaboration with the Centre for Neurology Studies, supportive, fun, values‑driven team, 100+ 5‑star Google reviews. Why you’ll love working with us We’re a mission‑driven movement to positively impact 1 billion brains. In this role your work has daily impact. Seniority level Associate Employment type Full‑time Job function Administrative and Customer Service Industries: Wellness & Fitness Services, Medical Practices, Hospitals & Health Care. #J-18808-Ljbffr

  • Client Experience Ambassador

    2 weeks ago

    Surrey, Canada NeuroPeak Physiotherapy & Performance Centre Full time

    Client Experience Ambassador Join NeuroPeak Physiotherapy & Performance Centre as a Client Experience Ambassador. In this role you manage the overall client experience and support clinic operations. About the role You’ll be the heartbeat of the client experience – the first smile, steady support, and organizational powerhouse that keeps the clinic...

  • Client Experience Ambassador

    1 week ago

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  • Client Experience Ambassador

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