Operations Manager

Job Title: Operations Manager

**Location**: Cambridge, Ontario with possibility of remote work
**Employment Type**: Part Time
**Reports to**: Clinic Owner/Director

**About Us**

Wiidookodaadiwin is a small, Indigenous woman-owned therapy clinic dedicated to providing culturally affirming, trauma-informed, and accessible mental health services. We honour Indigenous ways of knowing and healing and are committed to fostering a safe, inclusive, and empowering space for all clients and team members.

**Position Overview**

The Operations Manager is a key leadership role responsible for optimizing clinic processes, supporting the clinical and administrative teams, ensuring compliance, and helping to grow our impact in the community. This person will work closely with the clinic owner and team to ensure the clinic runs smoothly and upholds our values of cultural safety, collaboration, and holistic care.

**Key Responsibilities**
- Oversee and continually improve clinic operations, policies, and workflows to ensure efficiency and alignment with clinic values.
- Support the clinical team by managing resources, coordinating staff meetings, and facilitating internal communications.
- Ensure compliance with all regulatory, privacy, and ethical standards relevant to mental health clinics.
- Lead quality improvement initiatives and help implement best practices in trauma-informed and culturally safe care.
- Coordinate professional development, training, and team-building activities for staff.
- Foster a positive, inclusive, and culturally safe workplace culture.
- Manage relationships with external partners, vendors, and community organizations.
- Support the clinic’s outreach, marketing, and community engagement efforts, including event planning and partnership development.
- Monitor and report on key performance indicators and operational goals.
- Assist with recruitment, onboarding, and HR processes for new staff.
- Serve as a point of contact for escalated issues or concerns from staff or clients, ensuring they are addressed respectfully and promptly.

**Qualifications**
- Proven experience in operations management, office management, or a leadership role (healthcare or mental health setting preferred).
- Strong organizational, problem-solving, and project management skills.
- Excellent interpersonal and communication skills; ability to work effectively with diverse individuals and communities.
- Knowledge of and respect for Indigenous cultures, traditions, and healing practices.
- Familiarity with trauma-informed and culturally safe care principles.
- Experience with compliance, quality improvement, and team development.
- Commitment to confidentiality and ethical standards.
- Ability to work independently and as part of a collaborative team.

**Assets**
- Lived experience as an Indigenous person or strong connection to Indigenous communities.
- Previous experience in a therapy or wellness clinic.
- Knowledge of local community resources and supports.

**Compensation & Benefits**
- Compensation for this position starts at $35 per hour, with the potential for a higher rate based on experience and qualifications. We are committed to offering a competitive wage that reflects your skills and expertise.

**How to Apply**

**Job Types**: Part-time, Freelance

Pay: From $35.00 per hour

Expected hours: 1 - 15 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: Hybrid remote in Cambridge, ON N3C 1C3