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Operations Manager
2 weeks ago
About The Accurate Group of Companies
Founded in 1976, The Accurate Group of Companies stands as one of Canada's leading suppliers of standard and specialty fasteners, hardware, molded products, and lighting to the Canadian Industry. With over 45 years of dedicated service to Original Equipment Manufacturers, we take pride in fostering diverse and sustainable relationships. Our company's core values, including an entrepreneurial mindset, integrity, and organizational commitment to quality and exceptional customer service, position us as a strategic supply partner with our clients.
Our diverse portfolio comprises five divisions: Accurate Fasteners, Northern Architectural Products, Furniture Components Incorporated - FCI, Absolute Stainless Inc., and ProPlast North America.
We are not just about business; we also prioritize personal development. The Accurate Group supports the growth of its employees through tuition reimbursement, encouraging continuous learning and advancement.
We are seeking a highly motivated and strategic
Operations Manager
for an immediate opening at our Accurate Fasteners facility in
Cambridge
.
This leadership position is critical to the site's success, encompassing full operational, inside sales, and personnel responsibility for the Cambridge business unit. The role requires a hands-on approach to ensure efficient daily operations and drive sustainable revenue growth.
Core Responsibilities
The Operations Manager is charged with providing comprehensive leadership and management across key functional areas:
Strategic Leadership & Personnel Management
Team Development: Lead, coach, and mentor the site management team (including the Warehouse Manager and Inside Sales Manager) to foster a high-performance, accountable work culture.
Performance Oversight: Develop, monitor, and report on key performance indicators (KPIs) across sales, warehouse efficiency, quality, and service levels. Implement decisive actions to ensure all operational and commercial targets are consistently met.
Stakeholder Engagement: Establish and maintain productive professional relationships with customers, suppliers, and other critical industry organizations.
Operational Efficiency & Compliance
Integrated Management: Oversee the day-to-day integration of warehouse and inside sales functions to ensure seamless workflow, accurate inventory management, and on-time customer fulfillment.
Process Optimization: Conduct thorough analysis of existing business processes and implement procedural improvements and new technologies to increase overall efficiency and customer satisfaction.
Quality & Safety Assurance: Identify and implement operational improvements that streamline workflows and reduce waste. Ensure strict compliance with internal controls, company standards, safety policies, and health regulations.
Corporate Alignment: Partner with executive leadership to support company-wide strategic initiatives, drive cross-branch alignment, and execute effective customer retention strategies.
Professional Requirements
Experience
: A minimum of five (5) years of proven leadership experience in distribution, operations with demonstrated success in managing both operational and commercial teams.
Industry Expertise (Preferred)
:
Prior knowledge of the fasteners and distribution industry is highly desirable.
Communication
: Exceptional collaboration, written, and verbal communication skills; demonstrated ability to present performance data and strategic plans to senior management.
Technical Proficiency
: Proficiency in the Microsoft Office suite and experience with relevant ERP/Inventory management systems (Prophet 21 experience is a distinct advantage).
Core Competencies
· Accountability and Leadership
· Operational Efficiency
· Strategic Thinking and Planning
· Problem Solving and Decisive Action
· Collaboration and Team Building
· Results-Oriented Customer Focus
