Automotive Service Advisor

5 days ago

Ottawa, Canada Silverstar Automotive Solutions Inc Full time

**Overview**

Silverstar Automotive Solutions is seeking a motivated and customer-focused **Automotive Service Advisor** to join our dynamic team. As the primary point of contact for customers seeking automotive services and repairs, you will play a key role in delivering exceptional service, building strong relationships, and ensuring a seamless repair experience.

**Responsibilities**
- Greet customers promptly and professionally, assessing their service needs
- Provide clear explanations of services and repairs
- Use sales skills to recommend additional services that enhance performance and safety
- Coordinate with technicians for efficient and high-quality service completion
- Manage customer records, service history, and payment processing
- Handle cash transactions accurately in line with company policies
- Follow up with customers post-service to ensure satisfaction

**Skills & Qualifications**
- Strong sales ability with proven upselling experience
- Solid mechanical knowledge or experience as a mechanic (asset)
- Excellent customer service and communication skills
- Experience with cash handling in an automotive or dealership environment (preferred)
- Familiarity with automotive repair processes and terminology
- Ability to multitask in a fast-paced environment
- Secondary School education (required)
- Valid Driver’s Licence (required)
- English language fluency required (French not required)

**Compensation & Benefits**

Hourly wage: CA$23 - CA$30 + **Bonus pay & Overtime pay**
4 weeks paid vacation
Casual dress
Dental care
Extended health care & vision care
Disability & life insurance
Employee assistance program
On-site parking
Tuition reimbursement
RRSP match
Store discount

**Schedule**
- Day shift
- Monday to Friday
- **No weekends**

**Job Types**: Full-time, Permanent

Pay: $23.00-$30.00 per hour

Expected hours: 44 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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