Tlrc-team Lead, Reports Coordination

**Viewpoint North York
- Reports Coordinator, Team Lead**

**Location**:
Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

**Status**:
Full-time, In-Person

**About Viewpoint**

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

**Job Summary**:
The Reports Coordination Team Lead is responsible for managing the Report Coordination team both administratively and procedurally.

**Key Responsibilities**:

- ** Team Leadership & Management**:

- Supervise and mentor a large team responsible for receiving, formatting and delivering assessment reports within mandated timelines.
- Onboard and train new Reports Coordination staff
- Conduct regular performance evaluations, provide feedback, and implement professional development initiatives.
- Coordinate and manage staff vacation schedules to ensure adequate coverage and minimize operational disruptions.
- ** Performance Management**:

- Oversee the workflow, report distribution and tracking of reports ensuring both internal and external KPIs are met.
- Ensure late report escalation process is followed and interact with assessors on reports that have not met key performance indicators (KPIs) as needed to improve performance.
- Address client queries and follow up to ensure timely resolution.
- ** Monthly & Quarterly Reporting**:

- Identify trends, and provide insights to senior management to support decision-making.
- ** System & Software Usage**:

- Work with Smart Simple and eClaims for workloads and report delivery management.
- Ensure the accurate entry of data into the system and assist with troubleshooting system-related issues as needed.
- ** Compliance & Process Improvement**:

- Identify opportunities for process improvements within the report delivery functions to enhance efficiency and accuracy.

**Qualifications**:

- Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered
- 5 years’ experience working in Client Service position, ideally within the insurance/health car environment.
- Complete computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Experience with Smart Simple, eClaims an asset
- Effective verbal and written communication skills
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a diverse team.

**Why choose Viewpoint?**
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence