Customer Order Clerk

The Customer Order Clerk will have to deal with customers, internal departments and carriers for shipments and receptions. He will have to follow up on daily orders and coordinate actions to ensure that customer requirements are met.
He will also support the sales department for the development of products in order to satisfy customer requests quickly by assisting with the management of the submission processes by portals and documentation compliance. He will be a ‘power-user’ of the various customer portals. In addition, he will ensure that the new contracts correspond to the quotes made, will provide updates if required and will inform the team of any changes.

Do you know how to show initiative? Are you curious and like to take the lead? Are you recognized for your communication skills? This is what your next job could look like

Respect, integrity and agility are part of our core values at Raufoss and we recruit people who share these principles. We value diversity, equity and inclusion.

By joining Raufoss, you benefit from **several advantages**:

- A humane, friendly work environment with a flattened decision-making structure that promotes decision-making.
- A prime location on the North Shore.
- Advantageous and competitive working conditions on the market (comprehensive group insurance, pension fund, telemedicine, flexible hours, PAE, discount on the purchase of a car, etc.)
- Stimulating professional challenges that encourage initiative and continuous improvement.

As major curtomer account Coordinator, your **responsibilities** will include:
**CUSTOMER SERVICE**
- Respond to electronic customer requests and coordinate activities to ensure orders are delivered on time.
He cares of:

- Analyze requirements and synchronize EDI orders with the computer system.
- Carry out close follow-ups with the carriers if the pick-up time slots are not respected.
- Prepare the necessary documents (ASN) and send the shipping documents electronically.
- Create and ensure the updating of customer master files.
- Respond quickly to customer requests and complaints.
- Inform the customer / carrier of problematic situations and follow up.
- Confirm receipt of client boxes and enter data into client portal.
- Perform all mandatory online training to comply with customer requirements.
- He works in close collaboration with the planning and receiving & shipping departments in order to:

- Ensure complete and timely delivery.
- Communicate last minute changes obtained from customer portals.
- Ensure that the information available in the customer portals is transferred to the production and engineering departments (ex. prototypes, inquiries ) and communicate with them to respond to customer requests, if there is place.
- He acts as ‘Power user’ of the customer portals in order to:

- Ensure the updating of the database and communicate to the colleagues concerned all the changes made to the contracts.
- Manage service contract compliance with regards to bids, changes to processes and/or terms that impact official contracts.
- Provide the necessary support to project managers for the preparation of identification and shipping documents during the prototyping phases according to customer specifications.

**ADMINISTRATIVE TASKS**
- He performs administrative tasks related to payments and litigation files of customers related to orders.
- Process payments received from customers and enter them into the ERP system (Infor).
- Analyze and challenge, if necessary, the deductions made by customers.
- Follow up on overdue accounts.
- Track transportation costs for the purchase of raw materials and components.

**Qualifications and Requirements**:
**Education**:

- DES or college education in an administrative field.

**Experience**:

- Management of major customer accounts, internal sales or logistics.
- Ease of navigating through different client portals.
- EDI (asset).

Knowledge:

- MS Office (Word, Excel).
- ERP system in a manufacturing environment.

Core Skills Required:

- Bilingual: French and English (oral and written). The ability to speak English is necessary in order to communicate with suppliers, customers and colleagues who are located outside the Province of Quebec.
- Able to manage priorities and emergencies
- Organized and structured
- Customer oriented and strong communication skills
- Autonomous
- Having attention to detail
- Versatile and multitasking

Context and working conditions:

- 40 hours per week; flexible schedule and possible hybrid work option after the probationary period

Do you like working in a dynamic work environment? Do you want to take on new challenges and be in close contact with car manufacturers? Please send us your resume now for our customer order clerk position.

Looking forward to seeing you join the Raufoss family