Dispatcher
5 days ago
**Job description**
**Job Purpose**: Works as part of the Dispatch Supervising Team to provide customer service for the passengers & driver(s) for various taxi fleets while collecting & sharing information with the call takers, Team Leaders & Management.
**Key Requirements**
- Must be available on weekends
- Must be able to adapt and work in a unionized environment
- Bilingualism is not mandatory; however considered an asset
- Education: Minimum high school
- Knowledge of all fleets
- Experience and Above average phone etiquette and people skills
- Able to maintain consistently and low error count
- Knowledge of Microsoft Excel, Word and Outlook
**Responsibilities and Accountability**
- Taking and dealing with irate customer calls
- Able to manage Multi-fleets as needed by queue
- Input charges to all fleets
- Handle Dispatcher related questions when needed
- Handle Lost & Found work as needed
- Cover dispatcher lunches, breaks as needed
- Submitting Reports to management
- Dispatch to taxi fleets ranging 200 - 500 drivers on a computerized/radio dispatch system
- Have full knowledge of multiple collective agreements for driver unions
- Implement and enforce company policies and rules
- Provide routes of travel & directions using GPS tracking station and computerized mapping stations
- Give guidance in critical situations, as well as resolve conflicts for the taxi drivers on the road.
Pay: $16.45-$20.93 per hour
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
**Experience**:
- dispatching: 2 years (preferred)
- Call center: 2 years (preferred)
Work Location: In person
Application deadline: 2025-02-21
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