General Manager

2 days ago

Hamilton, Canada Crunch Fitness Canada (CFC002) Full time

**Benefits/Perks**
- Career Growth Opportunity
- Competitive Compensation
- Complimentary Crunch Gym Membership
- Discounts on services, products, and more
- A seriously fun work environment
- Training and Development Programs

**Company Overview**
Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
- **RESPONSIBLE**:

- **KIND**:

- **INCLUSIVE**:

- **FUN**:

- **ALTERNATIVE**:

- **INNOVATIVE**:

- **PASSIONATE**

**OUR PURPOSE**:Enrich the lives of others through the power of well-being. OUR VISION: Be the best place to work and work out. OUR VALUES: Work Hard. Have Fun. Make History.

**Here’s what we need**:

- We’re looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.

**Here’s what you’ll be doing**:

- Recruiting, hiring, training, and developing team members
- Manage team member performance standards, with ongoing development, training, and coaching
- Impact member retention and deliver the “Wow Member Experience”
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and staff meetings
- Involvement and supervision in all front desk activities.
- Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversight
- Ensure consistent compliance with all Crunch policies, procedures, and service standards

**Here’s who you are**:

- Excellent in execution, taking prompt and assertive action to accomplish objectives
- Lead by example by delivering personal and team performance targets
- Understand labor control, optimal staffing levels, and controls overtime
- Maintain high standards for facility cleanliness and organization
- Mobilize to innovate and problem solve
- Persuasive, candid communicator who encourages open dialogue
- Demonstrates integrity and judgment that inspires trust
- Basic understanding of industry, market, and key business drivers
- Creator of a learning environment, striving for personal development
- Confident, humble, and kind mixed with sense of humor and fun

**Skills, Education, Experience**:

- 2+ years of service-oriented assistant management experience
- Business management degree or equivalent proven experience
- Experience with supervising and developing employees

**Physical Demands**:

- This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

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