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Administrative Assistant
2 weeks ago
It's Your Time is a fast growing company with the opportunity for advancement and is driven to be THE boutique business services company in Edmonton
If you are highly organized, able to exist in a fluid environment, passionate about helping business owners succeed, full of ideas, seeking challenge and love working with a creative entrepreneurial team this could be the job for you.
**Responsibilities and Duties**
**Key Responsibilities**:
- Provides a professional, positive and energetic first point of contact for current and potential clients
- Takes leadership in evolving the administrative systems to enhance efficiency, service and sales
- Analyze existing client systems and make them more efficient
- Provides intermediate to senior level direct administrative support to It’s Your Time’s Clients.
**Primary Duties**:
- **Direct Client Support** (90% - percentage of employee’s time devoted to this duty)
- Provide client administrative support services based out of It’s Your Time’s offices as well as client’s place of business if required.
- Uses software and programs designated by the client and their systems.
- Consults appropriately with their Account Manager on client issues and challenges.
- At all times asks how can I improve my client’s experience
- **General Team Participation** (10% - percentage of employee’s time devoted to this duty)
- Participate in team meetings
- Participate in Daily Huddle
- Ensure client soft touches are maintained
**Authority and Reporting**:
The Administrative Consultant reports to Account Manager. He/she will be providing business support to clients and will need to manage time appropriately to meet It’s Your Time’s internal needs and those of clients efficiently.
**Qualifications and Skills**
**Job Qualifications**:
- Excellent written and verbal communication skills. (Fluency in English is required.)
- Intermediate to advanced ability in Microsoft Office Suite (Word, Excel, Office, PowerPoint) as well as Outlook
- High comfort level / aptitude for learning new technology
- Proficient in database management software
- Proficient in using Drop-Box, Google Calendar and other tools to facilitate working with a virtual/mobile team and client base
- Basic understanding of bookkeeping
- Basic to intermediate website and intermediate social media administration ability (experience in using Facebook, Twitter, LinkedIn, blogging, updating websites etc.)
- Proficient in use of all office equipment Technology and systems savvy. Able to teach/coach clients to use technology and systems to help them work more effectively. Embraces learning new systems and technology.
**Personal Qualifications**:
- Highly organized with the ability to get and keep others organized.
- Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create / implement actions plans and monitor progress towards goals; and ability to make clear, timely decisions.
- A love of people and a passion for great customer service (both to IYT Team and clients).
- Able to anticipate, understand, and respond to the needs of Owner and clients to meet or exceed expectations.
- Self-motivated with a knack for fostering a team mentality in others. Able to work well on their own while also adapting to the changing needs and demands of the team.
- Works cooperatively with the team to set goals, resolve problems, and enhance organizational effectiveness and results.
- Able to adapt quickly to changing demands.
**Benefits**
**Working Conditions**:
The Administrative Consultant will work from the It’s Your Time office located in Edmonton.
The core work week is Monday to Friday 10am - 6pm. The Administrative Assistant will usually work within those hours; however, may be required to be flexible as per client demand.
Occasional overtime may be required but will be compensated as outlined in employment contract.
**Benefits**:
2 weeks holidays
Benefits upon completion of probation period
Salary increase upon completion of probation period
Self-regulated pay increase program in place
**Snapshot of a Day**
A day at It’s Your Time is ever-changing and largely self-directed based on client need.
You might have a full 8 hour day spent creating invoices for a client or you might have a day that includes a combination of:
- Creating social media content and managing accounts’
- Creating invoices;
- Online research on behalf of a client
- Data-entry
- Learning something new
- Creating file structures to propose to client
- Writing a draft blog article
- Entering payroll information
**Salary**: $45,000.00-$47,500.00 per year
**Benefits**:
- Extended health care
Schedule:
- Monday to Friday
Work Location: In person
