Conference Services Manager

An exciting opportunity awaits - Join our Sales & Conferences Team here at Banff Park Lodge

We operate three properties as part of our vibrant collection of hotels: Banff Park Lodge Resort Hotel and Conference Center, Peaks Hotel & Suites, and Bow View Lodge. All properties are located a quick step away from the excitement of downtown on one side and the serenity of the Bow River on the other. Banff Park Lodge consists of 3 dining outlets with over 19,000sq ft of meeting space that requires catering concepts for a variety of groups and special events.

We are seeking a full-time talented Conference Services Manager to join our team.

**Employee incentives**:

- **Staff accommodation** from **$8.00 per day.**:

- Term **bonus.**:

- **Friends & family rates** available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge).
- **F&B discounts** available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
- **Health benefits** available after 3 months of employment.
- **Free duty meal** in our staff cafeteria.
- Great opportunities for **career growth.**

**Primary Function**:

- Maximize conference, event and catering revenue and profitability from guest rooms, function space, audio visual equipment, food and beverage
- Assist conveners and event planners with the planning and execution of their functions
- Providing assistance to the Sales Managers

**Duties & Responsibilities**
- Responsible to support and service general catering inquiries and group business
- Responsible to service programs assigned and booked by the Sales Team
- Co-ordination of conference, wedding, event, and meeting groups, planning prior to arrival - receiving all requirements in a timely fashion
- Planning pre-event meetings with the client
- Maintaining tracking in Opera OSEM for deposits, food and beverage, reservations cut-off dates and other time sensitive tasks
- Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labour costs and hotel operations
- Responsible for organization and supervision of assigned functions and guestroom blocks from date of booking to departure.
- Prepare banquet event orders for business booked and follow up with client on day of function, and complete post-mortem of events to identify areas of improvement
- To obtain guarantees of food and beverage for banquets. Must advise if any deviation in number, so labor and food cost can be controlled.
- Conduct pre-conference meetings to ensure key departments are fully aware of pertinent details pertaining to group upon their arrival
- Create floor plans for the best use of space for each event.
- Be knowledgeable of liquor and fire safety laws and regulations.
- Work closely with Sales Team to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the hotel.
- Establish good business and social relationships within the industry and participate in activities related to public relations to further increase sales leads
- Utilize Opera to track, solicit bookings, produce BEOs and follow up on accounts.
- Minimum 3-years experience in hotel catering, additional experience in sales/hospitality required.
- Extensive knowledge of hotel and catering software - Opera/Oracle
- Proficiency with Microsoft Word and Excel
- Proven organizational, interpersonal and communication skills required
- Food and Beverage knowledge and proven ability to plan and execute events effectively along with a strong sense of detail and excellent customer service skills required
- Ability to work a flexible work week schedule depending upon work loads.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- When would you be available to start working?
- Please state your pronoun (optional).

**Experience**:

- sales: 1 year (preferred)
- hotel catering: 1 year (preferred)

Work Location: In person