F&b Service Manager

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.
As the Service Manager, you will play a key role in overseeing the daily operations of our restaurant, ensuring excellent customer service, managing staff, and maintaining a high level of efficiency and hospitality. You’ll be a leader who thrives in a fast-paced environment, passionate about food and people, and skilled at motivating a team to deliver outstanding service.
**Key Responsibilities**:

- Oversee daily operations: Ensure smooth service flow, monitor staff performance, and address any service issues.
- Lead and mentor team members: Provide training, support, and leadership to front-of-house staff, ensuring they deliver exceptional guest experiences.
- Customer satisfaction: Address guest concerns and ensure all guests leave satisfied.
- Scheduling and staffing: Manage shift scheduling, staffing levels, and employee performance.
- Maintain standards: Ensure cleanliness, safety, and quality standards are upheld at all times.
- Collaboration: Work closely with kitchen staff and management to maintain efficiency and streamline operations.
- Inventory and ordering: Monitor inventory levels and assist in ordering supplies as needed.
- Problem-solving: Quickly resolve any issues that arise during service, ensuring a positive dining experience for all guests.

**Qualifications**:

- Proven experience in restaurant or hospitality management, preferably in a fast-paced, casual dining environment.
- Strong leadership and communication skills with the ability to manage and motivate a team.
- Exceptional customer service skills and a passion for delivering memorable dining experiences.
- Ability to handle high-pressure situations with a calm and positive attitude.
- Strong organizational skills and attention to detail.
- Experience with scheduling and staff management.
- Flexibility to work evenings, weekends, and holidays as required.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

- Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
- Opportunity to invest in our Employee Share Ownership Program.
- Eligibility for the employee home loan program.
- Food and beverage discounts at all BLC restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Participation in Leadership Days for ongoing professional development.
- Experience our hotels firsthand through our Complimentary Hotel Stays Program.
- A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.