IT Manager

As the IT Manager at Innosphere, you will be responsible for managing and supporting all aspects of the organization’s infrastructure in a fully remote work environment. This includes overseeing the security, availability, performance, and reliability of infrastructure systems such as hardware (desktops and servers), networks, telephony, backup, storage, and cloud platforms. You will work closely with vendors, managed service providers, contractors, and internal teams to ensure optimal use and ongoing improvement of our IT systems.

**Responsibilities**:

- Manage the day-to-day operations and support of Innosphere’s IT infrastructure.
- Implement IT strategies, policies, and procedures that support business operations and mitigate risks.
- Oversee the maintenance and administration of core infrastructure including networks, servers, storage, and cloud systems.
- Implement and maintain cybersecurity initiatives to safeguard company systems and data from threats.
- Collaborate with departments such as HR, finance, and marketing to assess technology needs and deliver practical solutions.
- Provide effective support services to end users, including help desk operations, technical troubleshooting, and issue resolution.
- Manage IT assets, procurement, and vendor relationships, ensuring cost-effective purchasing aligned with business priorities.
- Monitor industry trends, tools, and technologies, making recommendations to improve systems and processes.
- Support the organization’s SOC 2 Type 2 compliance and assist in audits and related documentation.

**Qualifications**:

- University Degree or Diploma in Networking, Computer Science, Information Technology, or a related field, and/or equivalent relevant work experience.
- IT Security Certification (e.g., CISSP, CISM, CompTIA Security+).
- Minimum 10 years of experience in IT, including roles with team and infrastructure management responsibilities.
- Strong technical proficiency across networking, systems, cloud platforms, and IT operations.
- Excellent problem-solving skills and a commitment to continuous improvement.
- Ability to deliver IT solutions that meet business needs and improve performance.
- Experience working with external vendors and service providers.
- Familiarity with SOC 2 Type 2 compliance processes is an asset.

**About Innosphere**:
Founded in 1997, Innosphere provides technology staffing solutions to clients across North America. We have specialized in remote work for over 15 years. Our staffing solutions include fully managed development teams coupled with expert consulting, full-time hiring, and flexible staffing.

Innosphere is a permanent remote company but we do have an office location in Guelph to provide employees opportunities to work intermittently in an office environment. We have collaborative space for meetings, lunches, and company events. Our employees have the freedom to choose where they prefer to work.

Innosphere is committed to providing its employees with endless possibilities to learn new things and to work with the latest technologies.

**When we hire, we look for people who align with our core values**:
**Remote First**: Innosphere is a remote company but offers in-office workspace. Employee connections are fostered through shared experiences and events.
**Community Involvement**: Innosphere strives to make a difference in the community through charity initiatives and volunteer opportunities.
**Employee Growth**: Innosphere provides opportunities to work with new technologies and funds employee training. Our philosophy is to promote internally when possible.

**Life as an Innospherian - Who we are and how we work**:

- Work From Home
- Flexible Work Schedule
- Team Owned Deliverables
- Charity Initiatives
- Promote From Within

**Some other perks**:

- Generous Time Off
- Above Average Benefits (Dental, Health, Vision, STD, LTD, AD&D, Life, Dependent Life)
- Home Office Benefit Program
- Yearly Professional Development Budget
- Annual Fitness Benefit
- Lunch & Learns and Virtual Events
- Annual In-Person Celebrations
- RRSP with Company Match
- Volunteer Days
- Sports Tickets for Blue Jays games
- Birthday Club

**Job Types**: Full-time, Permanent

Pay: $120,000.00-$150,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Work Location: Hybrid remote in Guelph, ON N1H 4J1