Philanthropy Associate

**About Covenant House**:
Since 1997, Covenant House Vancouver has provided essential and relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to youth ages 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma including physical, sexual, emotional abuse, and neglect. Our purpose is to serve all youth with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

**The Impact a Philanthropy Associate can make**:
As a Philanthropy Associate you will be responsible for ensuring exemplary donations administration and customer service to our donors in the Major Gifts portfolio. You will also participate in creating and executing group stewardship events and communication.

Our Philanthropy team is committed to creating a welcoming and supportive environment where you can develop new skills and follow your passions. We value new ideas and approaches to working with our supporters and each other.

**How you will contribute**:

- Answer the general donations phone line in a warm and helpful manner to assist donors with their requests and concerns, adding notes into CHV’s database regarding calls and follow-up tasks
- Perform administrative tasks for the philanthropy teams including data entry into Raiser’s Edge, sending mail, making thank you calls to donors, and performing mail-merges for donor communications
- Balance and prioritize your workload of multiple tasks and projects
- Learn about youth stories and updates to CHV’s programs and share them with donors, including the impact that their donations have in the lives of youth experiencing homelessness
- Support the planning of donor engagement gatherings and fundraising events
- Support projects and working groups to contribute to the Philanthropy, Communication, and Marketing team’s overall goals
- Other duties as required

**Who are we looking for?**:
**Education and Experience**:

- College, University, or professional certificate degree, or equivalent experience in a customer service or administrative support role
- One to two years of related administration experience
- Experience with Raiser’s Edge database software is an asset
- Experience working for a non-profit and/or in an office environment is an asset

**Skills & Abilities**:

- Excellent customer service skills
- Strong interpersonal and communications skills; both written and verbal
- Organization and time management skills
- Demonstrated ability to work independently and in a supportive team environment
- Strong attention to detail
- Ability to meet deadlines
- Microsoft Office including Outlook, Excel, and Word
- Passion for supporting youth experiencing homelessness

**Why Work for us? Would you like to**:

- Be part of a team that makes a difference in the lives of youth in need
- Have generous Health & Dental Benefits, including substantial counselling benefits, employee assistance program, excellent vacation (starting at 15 days per year), personal and sick leave
- Access ongoing training and development to improve both professional and personal growth
- Attend an array of exciting team bonding exercises throughout the year
- An inclusive team that welcomes innovative ideas and creativity

**Diversity, Equity & Inclusion**:
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

**The starting salary range for this position is $21.93 - $27.41 / hour**:

- If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit_