IT Service Desk

1 week ago

Montréal, Canada Red Label Vacations Full time

**JOIN OUR CREW**

**Position**:IT Service Desk
**Status**: _Full Time_
**Department**:IT
**Reports to**:Support Manager
**Location**:Head office Toronto (temporarily remote)

**The Opportunity**

If you are a well-rounded IT service professional, have a great passion for customer service while keeping the network functioning for everyone, and are a natural when it comes to problem solving - this is the role for you

**How You Will Be Spending Your Time**
- Responding to helpdesk tickets and telephone calls requesting assistance for various IT/Telecom issues
- Analyze user requests to determine resolution
- Assist users by answering software and hardware related questions
- Evaluate the criticality of problems by effectively troubleshooting and when necessary escalate problems
- Communicate with external vendors.
- Monitor/review alerts and escalate to service provider or IT personnel.
- Perform user logon/security administration functions creating users accounts in Active

Directory, password resets, onboarding and offboarding employees.
- Record, monitor and respond to user requests utilizing helpdesk ticketing system.
- Perform basic telecom and enterprise service requests
- Troubleshoot and support VPN, VDI and Citrix connectivity issues.
- Create and license users in Office 365
- Configure new workstations and laptops for new employees
- Other duties as assigned.

**The Skills, Experience and Requirements You Need to be Successful**
- Proficient in Windows 7, Windows 10
- Proficient in MAC OS (asset)
- Experience with desktop and laptops hardware (memory, CPU, hard drives, wireless, etc..).
- Team Player
- Willing to work shifts and weekends
- Excellence in communication, interpersonal and customer service skills
- Solid problem solving skills
- Organizational skills
- Knowledge of printer operation and hardware configuration
- Minimum of a high school diploma - or equivalent
- Vocational or Technical diploma in IT, Systems Management, or other related field (a strong asset)
- Over one year and up to and including three years on-the-job experience and/or performing similar duties required

**Are You Ready to Be a Part of Our Driving FORCE**

Red Label Vacations values diversity in the workplace and is committed to employment equity. In accordance with the

Accessibility for Ontarians with Disabilities Act (AODA), Red Label Vacations will provide accommodation, accessible formats and communication supports for the interview upon request. Should you require any accommodation during the recruitment process or otherwise, please notify us.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Windows 7-10: 2 years (preferred)
- MAC OS: 1 year (preferred)
- Help desk: 2 years (preferred)
- ticketing system: 2 years (preferred)
- desktop and laptops hardwar: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Work Location: Hybrid remote in MONTRÉAL, QC

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