Assistant Service Manager

1 week ago

Selkirk, Canada Selkirk GM Full time

**Selkirk GM** seeking a professional, organized, and customer-focused **Assistant Service Manager** to join our high-performing Service Department. This role plays a key part in supporting daily operations, delivering an exceptional customer experience, and keeping our service team running smoothly.

**Key Responsibilities**:
Assist the Service Manager in overseeing day-to-day operations of the department

Provide leadership support to Service Advisors and front-line staff

Coordinate workflow and ensure timely completion of repair orders

Support internal communications between service, parts, and sales departments

Monitor and manage service appointments and shop capacity

Help resolve customer concerns quickly and professionally

Review and support warranty claim submissions and manufacturer processes

Assist with coaching and development of service advisors and front-line staff

Maintain strong customer satisfaction by ensuring service processes are followed

**Qualifications**:
Previous experience in a dealership service department (leadership experience an asset)

Strong customer service and communication skills

Ability to multitask and prioritize in a high-volume environment

Solid understanding of vehicle maintenance and repair processes

Experience with scheduling and coordinating technician workflow

Working knowledge of dealership software

Valid driver’s license and clean driving record

Requests for reasonable accommodation will be accepted during the hiring process.

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