Customer Service Representative

2 weeks ago

Vaughan, Canada International Credit Experts Inc. Full time

**About our company**

Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading company offering exceptional customer service for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team. If you're looking for a new exciting challenge and growth opportunities, ICE-ICCS is a great place to start your career.

**Job Duties**
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls

**Requirements**:

- High school diploma or general education degree (GED) required
- 1 year of customer service experience (Asset)
- Experience working with inbound/outbound calls and customer retention (Asset)
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently

**Working Conditions**
- Cubicle setting
- Use of desktop computer and headset
- Extra hours offered when available
- Ventilated office workspace

**Benefits**
- Competitive compensation based on work experience
- Great medical post probation
- Yearly Performance Review
- Abundant growth opportunities
- Excellent location well connected to highways and with access to public transport
- Free Parking

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$17.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)

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