Front Office Supervisor: French/english Required

2 weeks ago

Ottawa, Canada Novotel Ottawa Full time

Purpose: To Assist the Front Office Manager in the efficient and smooth operation of the Front Office Department. Under the supervision of the Front Office Manager - trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs and policies

**Responsibilities**:

- Assists in conducting training and providing vital information for all Front Office employees in an effective and systematic manner; including but not limited to educating and empowering in respect to the hotel’s loyalty program
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, banquets and groups currently in the house and due to arrive; responsible to conduct briefings and educate front desk personnel on the same
- Directs daily front office operations in absence of Front Office Manager, responding to guest feedback in a timely, warm and professional manner
- Participates in and follows up on log book as necessary
- Ensures all guest in house payments are collected, and payment polices are adhered to and followed-up on
- Ensures working relationships and behaviours are professional, respectful and amiable
- Is fully prepared for emergency procedures, and educating and empowering key personnel on the same

Qualifications:

- High level of organizational skills and attention to detail
- Must embrace constant changes, handle stressful situations, remain professional, composed and positive when facing client confrontation.
- Ability to be assertive without being aggressive
- Minimum 2 years experience in a similar position
- Excellent organizational skills and detail oriented
- Passionate, Positive attitude, determination, team spirit, available, flexible to work at various times of the week and day, including weekends and late night/early morning
- Must be bilingual in both English and French, written and oral.*
- Legally eligible to work in Canada
- Studies in Hotel Management and experience with various hotel financial reports are an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Every Weekend
- Holidays
- Night shift
- On call

Supplemental pay types:

- Bonus pay

Work Location: One location

  • Front Office Supervisor: French/english Required

    5 days ago

    Ottawa, Canada Novotel Ottawa Full time

    Purpose: To Assist the Front Office Manager in the efficient and smooth operation of the Front Office Department. Under the supervision of the Front Office Manager - trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs and...

  • Front Office Supervisor

    4 days ago

    Ottawa, Canada ANdAZ Full time

    Front Office Supervisor (ANdAZ) Join to apply for the Front Office Supervisor role at ANdAZ. Overview We are looking for a Front Office Supervisor to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor serves as a listening ear and a compassionate face for both guests and team members, and has a strong...

  • Front Office Supervisor

    4 days ago

    Ottawa, Canada ANdAZ Full time

    Front Office Supervisor (ANdAZ) Join to apply for the Front Office Supervisor role at ANdAZ. Overview We are looking for a Front Office Supervisor to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor serves as a listening ear and a compassionate face for both guests and team members, and has a strong...

  • Front Office Supervisor

    3 days ago

    Ottawa, Canada Bona Hospitality Full time

    **Job Summary** The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company’s objectives while developing and building relationships. The...

  • front office supervisor

    1 day ago

    Ottawa, Ontario, Canada Andaz Full time

    SummaryWE ARE LOOKING FOR A Front Office SupervisorWe have an exciting opportunity within our Front Office as a Front Office Supervisor.We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of...

  • Front Office Supervisor

    4 days ago

    Ottawa, Canada Hyatt Corporation Full time

    WE ARE LOOKING FOR A Front Office SupervisorWe have an exciting opportunity within our Front Office as a Front Office Supervisor.Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and...

  • Front Office Supervisor

    2 weeks ago

    Ottawa, Canada Andaz Ottawa Full time

    Summary - Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. - Personal, uncomplicated, vibrant....what do these words mean to you? Do they describe...

  • Front Office Supervisor

    2 weeks ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE OPPORTUNITY**: FRONT OFFICE SUPERVISOR REPORTS TO GUEST SERVICE MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Translator: English to French Translators Required

    6 days ago

    Ottawa, ON, Canada Sonovision Canada - Ortec Group Full time

    Are you a rockstar English to French Translator looking to make your mark in the world of engineering manufacturing? We are seeking a dynamic and results-driven individual to work on our translation team and take our business to the next level. We hold ourselves to the highest standards to continuously exceed customers expectations. As a Translator with...

  • Assistant Front Office Manager

    2 weeks ago

    Ottawa, Canada Novotel Ottawa Full time

    Purpose: It is the responsibility of the Assistant Front Office Manager to assist the FOM in the efficient operation of the front office department. Consistent with the Vision of the FOM and hotel, the assistant FOM, supervises, directs and trains the Front Office staff. He/she is also responsible for the well-being and satisfaction of the guests from their...