Scheduling Analyst
2 weeks ago
We are looking for a Scheduling Analyst staff for one of our clients in Saskatchewan.
**The individuals will be assigned tasks and responsibilities including, but not limited to**:
- Answering staff inquires via inbound calls, onsite, or case management (ServiceNow)
- Supporting staff with the use of online scheduling
- Call center support - employee level
- Creating/sending broadcasts
- Entering availability forms
- Guideline entry
- Manual entry of exceptions
- Manual entry of open shifts
- Initiating/managing historical edits
- Schedule edits
- Support with time clock roll out including training for front line staff and managers
- Update excel conversion file prior to conversion time to update.
- Manually create Return to Work, Accommodation information into Oracle and other Data Entry
- Advanced data entry skills
**Skills and Experience**
- Excellent oral and written communication skills
- Experience in customer service
- Advanced problem-solving skills
- Proven time management
- Ability to work independently and as part of a team
- University graduate or university in progress preferred
- Should have previously worked on ERP implementation project
- Proven call center, data entry and scheduling experience
- Experience with ServiceNow
**About Healthtech Consultants**:
For more than 38 years, Healthtech Consultants have been at the forefront of IT, clinical, and organizational transformation projects across the continuum of care.
As the leading Canadian provider of information management services exclusively to the healthcare sector. Our cutting-edge strategies, proven methodologies and innovative solutions transform health system management, and care delivery through the use of technology.
**Our Partner - Nordic**
Nordic has deep roots in Epic and partners with provider organizations to improve the health of their patients and business through solutions that maximize the return on their investment in technology. This new partnership adds Healthtech’s Canadian expertise and additional EHR platforms. In addition to being MEDITECH READY-certified, Healthtech’s consultants have extensive experience with Cerner and Allscripts at all stages of the lifecycle. The combined entity bolsters Nordic’s overall headcount to north of 1,000 team members.
**Job Type**: Fixed term contract
Contract length: 3 months
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Saskatchewan: reliably commute or plan to relocate before starting work (required)
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