Help Desk Analyst
1 week ago
We are looking for a Help Desk Analyst to help us tackle our IT challenges. This entails assisting with the initiation of new services, implementing and maintaining our computer networks, performing daily performance monitoring, creating and upgrading workstations, and gathering and reporting data on user satisfaction and customer service levels.
**Responsibilities**:
- Establish a smooth escalation process with the team.
- Assist with troubleshooting technical problems in a timely manner.
- Integrate new databases with existing systems.
- Obtain detailed information from problem users.
- Verify that the reported problem has been resolved accurately and completely.
**Salary**: $50,798.00-$53,609.00 per year
**Benefits**:
- Dental care
- Paid time off
Schedule:
- Monday to Friday
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