Current jobs related to Customer Support Agent - Montréal - Paper

  • Agent Support Téléphonique

    5 days ago

    Montréal, Canada DXC Technology Full time

    Agent support téléphonique / It Customer Support Agent REMOTE **Nos services DXC Modern Workplace permettent aux employés des clients de** trouver, de comprendre et d’interagir facilement avec le service informatique et leurs collègues à tout moment, n’importe où et sur n’importe quel appareil. Nous offrons une expérience personnalisée qui...

  • Agent Support Téléphonique

    2 weeks ago

    Montréal, Canada DXC technology Full time

    Agent support téléphonique / It customer support agent REMOTE **Nos services DXC Modern Workplace permettent aux employés des clients de** trouver, de comprendre et d’interagir facilement avec le service informatique et leurs collègues à tout moment, n’importe où et sur n’importe quel appareil. Nous offrons une expérience personnalisée qui...

  • Customer Technical Support Agent

    2 weeks ago

    Montréal, Canada Guillemot Corporation Full time

    _**Customer Technical Support Agent (English - Spanish)**_ To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regard to needs and uses, innovation, respect, collaboration and solidarity. We are looking for a **Customer Technical Support Agent**: Part of the North...

  • Customer Support Agent- Bilingual

    3 days ago

    Montréal, Canada Red Label Vacations Full time

    **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to **customer service** and...

  • Bilingual Customer Support Agent

    2 days ago

    Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...

  • Traffic & Customs Agent

    5 days ago

    Montréal, Canada CMC Électronique Full time

    Location : On Site Shift : Day Unionized position: ref number: 10496944 - 521273 - Grade 30 CMC Electronics (CMC) has earned an international reputation for innovation and excellence in the design, manufacturing and support of electronic products for the aviation markets. CMC is focused on delivering innovative cockpit and avionics system integration...

  • Operational Support Agent

    2 weeks ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Operational Support Agent

    2 weeks ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Operational Support Agent

    2 weeks ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is...

  • Team Lead Customer Support

    7 days ago

    Montréal, Canada MavTek Inc. Full time

    MavTek is proud to be an equal opportunity workplace dedicated to hiring and nurturing a diverse workforce._ **We're looking for a Team Lead, Customer Support to join our established, well-structured, and fun team. It might be you.** The Team Lead, Customer Support plays a meaningful role in directing a team of customer-facing Support Agents. Your hands-on...

Customer Support Agent

2 weeks ago

Montréal, Canada Paper Full time

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

As a Customer Support Agent, you'll be responsible for delivering exceptional customer service to our end-users via multiple communication channels. You'll be serving as a Paper platform expert internally and externally. Responsibilities for this role include supporting internal and external users to use the Paper product successfully. To thrive in this position, you'll need to be an outstanding communicator who understands the importance of empathizing with the customer and answering their questions as efficiently as possible.

**_ This position can be located on the East Coast in the US or Canada. (AST or EST)_**

**_ This is a part-time position, and you will be required to work on a 9 am - 2 pm EST schedule._**

**Responsibilities**:

- Be the in-house expert on the services and products that Paper offers and provide support in a timely, friendly, and empathetic matter.
- Ensure data privacy and security practices are followed at all times.
- Identify and share customer trends and product feedback to improve the customer experience and drive further retention and satisfaction.
- Collaborate on maintaining internal department documentation(process docs, templates, etc.)
- Meet weekly Service Level Agreements (SLAs) and hit performance metrics (KPIs.)
- Collaborate on the department's growth and improvement projects.

**Qualifications**:

- 3+ years of experience with customer support for a SaaS platform.
- Deep understanding of software such as Zendesk, Jira, and Salesforce.
- Comfortable working in a multi-channel environment.
- Experience in customer technical support and handling escalations.
- Post-secondary diploma or equivalent experience required.
- Customer-focused: Exceptional customer service skills. Capable of handling difficult customer situations and reaching a favorable resolution.
- Outstanding communicator: Strong interpersonal communication skills, can communicate effectively in all capacities; written, oral, and even over Zoom.
- Exceptional problem-solver: Proven track record of complex and creative problem solving with the vision to work both tactically and strategically.
- Go-getter: Proven ownership and bias for action; ability to move quickly and decisively to resolve an incident and prevent it from recurring.
- Team-player: Demonstrated experience working with cross-departmental teams with proven collaboration skills.
- Results-oriented: Have a proven track record of delivering projects in a complex and ambiguous environment.
- Autonomy: The ability to work efficiently without supervision.

**Job perks**:

- We're remote-first
- but we still want to meet you, so we'll fly you in for annual meetups (sometimes more)
- We're growing fast, and so will your career
- Monthly stipend to support the growth of your home office
- Unlimited access to tutoring and educational support for children of Paper employees
- Benefits, retirement plan (+ match), stock options, and more

LI-Remote

**About Paper**

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.