Production Support Analyst

2 weeks ago

Brampton, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
What you will be doing:

- Groom the defect and support backlog and prioritize defect fixes and enhancements
- Triage incidents and determine resolution steps
- Analyze logs and perform debugging, including creating incident tickets
- Engage with internal and vendor support teams when required
- Modernize and automate historically manual tasks and processes such as health checks and restarts
- Collect, review and analyze key performance indicators to make data-driven decisions to new initiatives
- Participate in an after-hours and rotational on-call support model

What you have:

- College-level technical diploma or Bachelor’s degree in computer science, or multiple years of hands-on experience in a production support role
- 1 to 2 years of working knowledge in Red Hat Linux, Oracle WebLogic, Oracle databases, and MariaDB
- Strong written, communication, and presentation skills
- You respect everyone’s ideas and strive for a common goal with your teammates.
- You are a creative problem solver who is ready to challenge the status quo and provide outstanding customer experience

Nice To Have
- Experience in QA testing and/or software development using any combination of JAVA, Python, Springboot, React.js or React Native
- General understanding of cloud technologies such as Amazon AWS and Microsoft Azure
- Functional experience with tools such as Postman, SOAP UI
- Experience using tools such as DynaTrace, DataDog, New Relic, and Splunk for logging

**As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.**

**Please click **here **to review conditions that may qualify for medical exemption to the COVID-19 vaccine.**

**Schedule**: Full time

**Shift**: On Call

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:8200 Dixie Road (101), Brampton, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Technology & Engineering

**Requisition ID**: 274661

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Digital & Technology

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