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Customer Service Representative
3 weeks ago
**Responsibilities**:
- Schedule customer appointments accurately and efficiently through various channels
- Maintain electronic appointment records and update customer information as necessary
- Provide excellent customer service by addressing customer inquiries and concerns regarding appointments
- Collaborate with the Service team to optimize appointment scheduling processes
- Assist in managing appointment cancellations, rescheduling, and follow-up appointments
- Ensure the Service department appointment calendar is up-to-date and organized
- Support other administrative tasks within the dealership as needed
**Requirements**:
- Previous experience in a Automobile setting is preferred
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Exceptional organizational skills with great attention to detail
- Customer-centric mindset with a focus on delivering high-quality service
- Knowledge of Automobile terminology is a plus
- High school diploma or equivalent required
Pay: $16.55-$20.00 per hour
**Benefits**:
- Company events
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-10-25
Expected start date: 2024-11-01
