Supervisor, Conversions

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the West Campus Conversions Team at MLSE, you will be responsible for delivering championship service throughout the organization. Under the direction of the Senior Manager and Assistant Manager, you will be expected to perform routine duties and complete tasks associated with the day-to-day activities of the Conversion Department within Building Operations at Coca-Cola Coliseum and BMO Field, and the company as a whole. We are leaders, innovators, creative thinkers, and problem solvers with a passion for sports, entertainment, media, and live events.

Check out this link for a video of the amazing work that our Scotiabank Arena Conversions team does to transform the arena.

Position: Part-time
- Oversee arena conversions and event operations for the department, including but not limited to managing unionized staff task lists, hosting shift briefings, and responding to facility labor requests.
- Learning and understanding detail-oriented manual labor procedures in a fast-paced work environment.
- Assist with overseeing third-party vendors, long-term planning, shipping logistics, and human resource activities.
- Support and coordinate scheduled required training for all Conversions staff, including but not limited to forklift, stage building, safe work, and behavioral best practices.
- Direct supervision of up to 15 conversion staff at one time, ensuring all tasks are completed, meeting high standards, and within strict time frames.
- Appraising the performance of unionized staff, while rewarding, and addressing complaints. Conflict resolution where required.
- Assist with the inventory management process, which includes but is not limited to furniture, fixtures, and equipment
- Coordinate and communicate with other department supervisors to ensure operational support for real-time fan and venue issues with a focus on health and safety and the well-being of fans and employees.
- Key contributor in implementing standard operating procedures focused on the long-term success of the venues and the well-being of mechanical equipment.
- Monitor, create, and close work orders on the internal work order management software.
- Oversee the installation and dismantling of various conversion equipment, including but not limited to: soccer and football branding, concert staging and chairs, stadium seating, ice-decking, and hardwood basketball court flooring.
- Collaborate with event managers in setting up and tearing down conference rooms, catering, premium spaces, and dressing rooms before and after events.
- Continuously review departmental needs and recommend repairs, maintenance, and special projects.
- Provide detailed shift reports and comprehensive breakdowns for major arena events and conversions.

**Qualifications**:
- Proven supervisory experience in Production/General labour/Event coordinating or equivalent combination of education and experience, within a large multi-purpose arena, convention centre, or operation.
- Ability to work weekdays, weekends, and holidays is required, though we do respect a work-life balance.
- This role will require you to work a variety of shift times, including days, afternoons, and nights
- Strong demonstrated leadership experience.
- Experience in planning, overseeing, and executing event