Guest Services Supervisor

6 days ago

Toronto, Canada Hyatt Regency Toronto Full time

Summary
- At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
- Supervisors possess strong leadership, communication and relationship skills. They are expected to support food & beverage/front office/night audit by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Service Supervisors lead associates in significant service providing positions that may include night audit, front desk, restaurant, lounge or banquets. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and guest relations.
- Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**This is not your typical career opportunity. This is the Hyatt Touch.**

**Qualifications**:

- Minimum 2 year of hotel or guest service and food & beverage experience
- Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
- Post secondary degree in hospitality or tourism preferred
- Ability to communicate effectively with all levels of guests, employees and management.
- Excellent organizational, computer, analytical, and problem-solving skills.
- Very strong oral and written communication skills.
- Smartserve Certification
- Food Handler Certification

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